Common questions

Small businesses that make what they sell, usually by hand and to order: woodworkers, jewellers, candle makers, sign makers, printers and anyone else who needs to know what to make next and where each order is up to.

No. You can use ProdBord directly with Etsy orders, jobs you add by hand, or both. You need to use it through Shopify only if you want Shopify orders on the board. See Shopify or direct.

Yes. Add every job by hand with Add job. Everything else works the same: stages, due dates, the calendar, capacity and bottleneck warnings.

No. It reads orders and never changes orders, fulfilments, payments or customers. Completing a job in ProdBord doesn’t fulfil the order. You still do that in Shopify or Etsy.

Not unless you want them to. New Shopify and Etsy orders wait in Order intake until you add them. Through Shopify, you can set rules that add matching orders automatically.

With a direct account, new paid Etsy orders arrive automatically. Through Shopify, choose Import latest Etsy orders in Sales channels to bring in your 25 most recent paid orders. Either way, that button fetches the latest straight away.

The stage has 6 jobs in it and can handle 4 at once. Because it’s over capacity, it’s marked as a bottleneck. You set each stage’s capacity in Workflow. See Capacity and target times.

The job has been in its current stage longer than that stage’s target time. It’s about time in the stage, not the due date. A job past its due date shows as Overdue.

No. You move jobs between stages. Bottleneck and late warnings tell you where to look but never move or block anything.

Yes. Rename, add and reorder stages at any time in Workflow, and delete a stage once it’s empty. Applying a whole template needs a board with no active jobs.

Yes. Create a board for each product line or way of working in Boards. Each has its own stages.

30 days after you mark them completed, then they’re deleted from ProdBord. The original Shopify or Etsy order isn’t affected. Removed jobs are kept for 30 days too, and can be restored in that time.

A direct workspace has one owner at the moment, and inviting other people isn’t available yet. For a shared screen in the workshop, use Display mode.

Yes. Directly, your first subscription starts with a free trial, and the length is shown before you add your card. Through Shopify, Shopify shows any trial when you approve the charge.

Yes. Directly, choose Leave in Settings and you keep access until the end of the period you’ve paid for. Through Shopify, uninstall the app. There are no refunds for time already paid. See Account, billing and leaving.

No. Move your workspace into Shopify and keep your boards, jobs, dates and Etsy connection. See Moving a direct workspace into Shopify.

No. Late jobs and bottlenecks are worked out from the target times and capacities you set, and rules do only what their conditions say.

ProdBord’s database is hosted in the UK. See the privacy policy for what we collect and who we share it with.